If you are not entirely satisfied with your purchase, we're here to help.

Returns:

You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will process a merchandise exchange. Please note we do not do direct payment refunds.

Shipping of returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please don't hestitate to contact us if you have any questions on how to return your item :)

Your order will be processed and dispatched within 7 - 10 business days from the date of order confirmation. This extended dispatch time is because all candles are custom made for each order.

This does not include weekends or public holidays.